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Best Practice N°109 - Level 1- Section contact
Description
The delay necessary in order to respond to user requests/questions is stated.
Objectives
Informs users of the normal delay to be expected before receiving an answer.
Possible technical solutions:
State the delay necessary in order to respond to user requests/questions is stated.
Control methods:
Check that the delay necessary in order to respond to user requests/questions is indicated on the site.
Put these Best Practices to use.
Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).