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Best Practice N°111- LevelLevel 2- Section contact
Description
An answer to a request for information is sent within 5 working days of reception.
Objectives
Guaranties users of a reasonable processing delay of their information requests.
Possible technical solutions:
Organize for human resources and equipment to respond to all requests for information within the delay period.
Control methods:
Make a request for information and check that an answer is received within 5 working days.
Put these Best Practices to use.
Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).