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Quality Best Practices for on-line services.

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Best Practice N°112- LevelLevel 1- Section after sales service

Description

The conditions of guarantee (period, options, extensions, prices, etc.) are stated.

Objectives

Allows users to clearly identify the nature of services associated with the product.

Possible technical solutions:

In the general conditions which are available on the site, give information relative to th conditions of corresponding guarantees.

Control methods:

Check that information relative to the conditions of corresponding guarantees is present in the general conditions which are available on the site.

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Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).