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Quality Best Practices for on-line services.

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Best Practice N°121- LevelLevel 1- Section basket

Description

The detailed sub total (quantities, prices, costs, insurances, etc.) must be stated before final confirmation of the order.

Objectives

Makes it possible for the user to know the total sum of the order.
remove anything that might delay the order.

Possible technical solutions:

State the detailed sub total of the product(s) or service(s) that are being ordered on the recapitulating order form before confirmation.

Control methods:

Make a test order and check that all information is present prior to confirmation.

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Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).