You are here: : Homepage > Best practices > Sheet No136
The steps of an on-line transaction which requires multiple interactions (order, multiple page forms etc.) are described and printable before the transaction commences.
Allow users to know the number of steps necessary and their sequence before starting a long process.
Have every complex process begin with a description of the steps that follow or a link to a specific help page.
Print the page that describes all the steps in a transaction.