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Best Practice N°136- LevelLevel 1- Section forms
Description
The steps of an on-line transaction which requires multiple interactions (order, multiple page forms etc.) are described and printable before the transaction commences.
Objectives
Allow users to know the number of steps necessary and their sequence before starting a long process.
Possible technical solutions:
Have every complex process begin with a description of the steps that follow or a link to a specific help page.
Control methods:
Print the page that describes all the steps in a transaction.
Put these Best Practices to use.
Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).