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Quality Best Practices for on-line services.

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Best Practice N°139- LevelLevel 2- Section reimbursment

Description

The conditions of refunds (delays, costs and required documents) are stated.

Objectives

Enables users to identify what they will need to provide in the event of a product being returned for a refund.

Possible technical solutions:

State information relative to the conditions of refunds in the general conditions of sale.

Control methods:

Check that information relative to the conditions of refunds is present in the general conditions of sale.

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Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).