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Best Practice N°143 - Level 1- Section claims
Description
The site provides at least one way of contacting the person responsible for claims.
Objectives
Makes it possible for customers to talk directly to or to send their claims directly to the right person.
Possible technical solutions:
Give a method of contacting (e-mail, telephone, fax...) the person(s) responsible for claims in the general conditions.
Control methods:
Check that information relative to a method of contacting (e-mail, telephone, fax...) the person(s) responsible for claims appears in the general conditions.
Put these Best Practices to use.
Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).