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Best Practice N°144- LevelLevel 2- Section claims
Description
An acknowledgment of reception of a claim is sent by email within three working days.
Objectives
Enables users to obtain a confirmation that claims have been received outside of the navigation context of the site.
Possible technical solutions:
Define a procedure for managing the dispatch of an acknowledgment of reception email within three days.
Control methods:
Make a test claim in order to check the time it takes to receive an acknowledgment of reception email.
Put these Best Practices to use.
Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).